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    • Customer Club that became a startup

      Customer Club that became a startup

      Customer Club that became a startup

      "By working in this startup, agents will have a chance to progress, grow and improve, and since there is no hierarchy for startups, all groups are like one," said the deputy director of market development and entrepreneurship insurance sales network in an interview with Alphabet News. In addition to maximizing sales, families try to solve each other's problems.

      Since the online shopping culture still does not seek to buy a comprehensive insurance policy due to the small insurance information of customers, so the club focused on its main customer, the sales network, and the customer club with a strategic change as an active and dynamic startup, with facilities It was specially designed for agents and brokers.

      "Attracting a new customer for a company is much more costly than retaining existing customers, and far-sighted companies keep their former customers satisfied by creating a customer club and providing special services to their former customers," Hojjati, deputy director of market development and entrepreneurial insurance sales network, told Al-Fabakhabar. See them again to buy or get services. In this way, in addition to attracting new customers, by retaining their former customers, they multiply the number of customers and, consequently, their sales.

      Hojjati continued: "Customer Club has been set up in 1398 with the aim of creating a value chain and maintaining customer loyalty. In the first phase of the launch, customer needs and sales network are examined and then according to customer needs and sales network, the activity of Insurance Customer Club Entrepreneur started.

      He added: "In the customer club, in addition to issuing insurance policies online, without referring to the branch and issuing units, incentive packages were provided to the insurers who buy insurance policies from the company."

      The Deputy CEO in the development of the entrepreneur insurance market and sales network stated: "Since the online shopping culture still does not seek to buy a comprehensive insurance policy due to the small insurance information of customers, the club focused on its main customer, the sales network. Strategic change was designed as an active and dynamic start, with very special facilities for agents and brokers.

      Hojjati added: "With this club startup, their representatives and sub-groups (including marketers, consultants and employees) can receive customer insurance policies anywhere in the country by completing the offer form online."

      Referring to the administrative bureaucracies, he said: "The issue of administrative bureaucracies, such as sending the offer form and scribbling the offer forms, disappears completely, and the sales network observes its issuance processes in the customer club startup without any worries, and even one of the problems." The old representatives will be completely destroyed when issuing insurance policies in non-supervising branches, and in this club, the satisfaction of the insurer, the sales network and the company's branches will reach its highest level.

      Deputy CEO in the development of the market and sales network of entrepreneur insurance stated: The mentioned startup is designed with the aim of improving the quality and solving the problems of the sales network, and in addition to complying with central insurance regulations, the subject of place and time of issuing insurance policies has a new meaning. Working in this startup will allow the sales network to develop its creativity and increase the capabilities of itself and its team to solve problems.

      Hojjati added: "By working in this startup, the representatives will have a chance to progress, grow and improve." And since there is no hierarchy for startups, all groups as a family, in addition to maximum sales, work to solve each other's problems.

      Referring to the achievements of this startup, he said: "Among the achievements of the mentioned startup can be: customer orientation and facilitation of sales processes, development of sales network in a new style, the possibility of selling insurance through mobile phones, supporting sales organizations, offering new products with approach Simplifying and finally eliminating the operation of the branch partners and changing the job mission of the partners from the operator to supervision and training.

      "Success is not always guaranteed, even if you and your colleagues in a startup do not give up any effort, you may not achieve the desired results, but this result is the beginning," said the Deputy CEO in the market development and entrepreneurial insurance sales network. For greater success, know that your efforts and sacrifices in the short term will always be rewarded in the long run. The design of this club startup is the result of 18 months of efforts by partners to address the concerns of the sales network and facilitate the export process, and we are confident that the future is with individuals or groups who invest heavily in IT.